What is it that makes a great dining experience for your customers? We all know that the quality of the food and the atmosphere of the restaurant contribute heavily to their enjoyment of the meal. What we may not think of quite so much is how the kitchen and the behavior that goes on in there is going to have a direct effect on the customer’s enjoyment.
Cleanliness Is Very Important
Restaurant owners and servers know to keep clean tables whether have customers, but what about a clean kitchen. If you make sure that your kitchen is clean, then that means there is less chance of foodborne illnesses affecting your customers. It also means there is less likely to be any cross contamination or anything unappealing on the customer’s plate. A clean kitchen also keeps pests away and reduces the risk of pests getting out into the dining area and bothering the patrons.
A clean kitchen is a safe one and one where the staff are happier to work. You can improve the interactions between customers and staff members by ensuring the kitchen stays sanitary and clean-looking.
Professional Behavior Reduces Frustration
Kitchen conduct directly affects the customer’s experience with the waitstaff. If you have happy waiters and waitresses who are felling supported and productive, then you are more likely to have happy customers. If the waiters don’t have to stand around for a long time to get the food, if they are being treated well by the kitchen staff and if there are few to no frustrations for them to deal with in the kitchen area, then they are more likely to be pleasant toward the customers.
It can be difficult for a waiter to have a disagreement or unpleasant experience in the kitchen and then put on a happy and friendly face for the customer moments later. If you keep kitchen conduct professional, then you are creating a more positive environment for your waitstaff, and that directly affects how pleasant the dining experience will be for your guests. The end result of having satisfied customers starts all the way in the kitchen and can be affected by more than just the quality of the food.
Keep Things Organized
The wait staff are sometimes stressed out and hurried, especially if they are serving multiple guests at once. If they forget orders, mix up drinks or have too much going on, then they will not be doing the guests any favors. If you can keep your kitchen organized, well prepared, full of well trained staff and running smoothly, you reduce the frustration for the waitstaff and help them to keep their heads on their shoulders better.
Your waitstaff may struggle to maintain an air of friendliness or to remember the requests of their customers if they are being hurried or have to deal with disorganization in the kitchen. By making sure everyone is properly trained and working together well, you can help to create excellent environment in the kitchen that carries over to the customer and that makes for a satisfied guest.